Refund Policy
Seedance 2.0 Refund Policy
Seedance 2.0 strives to provide the best experience for our users. We understand that circumstances may change and refunds may be requested. Please read the refund policy carefully before making a purchase.
Refund Eligibility
Time Limit: Refund requests must be made within 3 days of purchase. After this period, refund requests cannot be processed.
Credit Usage: If 40 or more credits have been used after purchase, the order is not eligible for a refund regardless of time elapsed.
How to Request a Refund
To request a refund meeting the eligibility criteria, follow these steps:
Contact Us: Reach out to our support team at support@seedance2-ai.io. Provide Details: Include your account details, order number, purchase date, and reason for the refund request. Submit Within 3 Days: Submit the request within 3 days of purchase.
Refund Processing
Once we receive a refund request, we will review it and notify you of the result as soon as possible. If approved, the refund will be processed to the original payment method.
The refund amount may include a processing fee not exceeding 6% of the initial payment amount.
If you have questions about applicable fees or need additional details, please contact our customer service team at support@seedance2-ai.io.
Policy Changes
We reserve the right to update the refund policy at any time. Changes will be reflected on this page, please review regularly.